Return, Refund & Exchange Policy

At Her Bloom Ria Essentials, customer satisfaction is our priority. We want every customer to have a positive shopping experience with us. If you are not completely satisfied with your purchase, we are committed to assisting you through our return, refund, and exchange process.

Returns

Customers may request a return under the following conditions:

• Items must be returned within 7 days of delivery.
• Products must be unused, unopened, and in the same condition as received.
• Items must be returned in their original packaging, including tags, labels, and accessories where applicable.
• Customers are responsible for ensuring returned items are properly packaged to prevent damage during transportation.

For health, hygiene, and safety reasons, certain products cannot be returned, including:

• Opened or used skincare products.
• Supplements and wellness products.
• Personal care products where the seal or packaging has been opened.

Returns will not be accepted for products that show signs of use, damage, or alteration unless the issue was caused by an error on our part.

Order Cancellation

Orders can be cancelled before they are dispatched. Customers are encouraged to contact us as soon as possible after placing an order.

• Orders cancelled before dispatch may qualify for a refund.
• A refund processing fee of 5% of the order value (maximum GHS 50) may apply where payment processing charges or administrative costs have already been incurred.
• Orders that have already been dispatched cannot be cancelled and must follow our standard return procedure.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved:

• The refund will be processed through the original payment method used during purchase.
• Refunds will be processed within 3–7 business days after approval.
• The time required for funds to reflect may vary depending on your bank, Mobile Money provider, or payment service provider.

Original delivery charges are non-refundable unless the return is due to an error on our part.

Wrong, Damaged, or Defective Items

If you receive the wrong item, a damaged product, a defective product, or an item missing from your order, please contact us within 48 hours of delivery.

Please provide your order details and supporting information, including photos where necessary.

Where the issue is caused by an error on our part, customers will not be charged any processing fee. We may provide a replacement, store credit, or a full refund where applicable.

Exchanges

If you need to exchange an item due to size, colour, or product preference, please contact us within 7 days of delivery.

Exchanges are subject to product availability and the item meeting our return conditions. Applicable delivery charges may apply.

How to Request a Return or Refund

To start a return, refund, or exchange request, please provide:

• Your order number.
• The reason for your request.
• Photos or supporting information where necessary.

Our team will review your request and provide guidance on the next steps.

Contact Us

For any return, refund, cancellation, or exchange enquiries, please contact us:

Email: ritaasmah87@gmail.com

Phone: +233 (0) 24 755 4587

Thank you for choosing Her Bloom Ria Essentials. We appreciate your trust and remain committed to providing quality products and excellent customer service.